Refund Policy
Last updated: 9/7/2026
Credit Purchases
LogAnalyzer.eu offers one-time purchases of analysis-credit packages. The package price and number of included analyses are shown before you complete checkout.
Paddle acts as the Merchant of Record and processes payments, invoices, taxes, and approved refunds.
Requesting a Refund
Submit refund requests through the official feedback form while logged in. Include the purchase details and a description of the issue so we can verify the request and route it to Paddle.
Eligibility
Refunds may be considered when a technical issue prevents you from using the Service, when you were charged in error, or when a payment was not authorized. Refund eligibility is subject to applicable law and Paddle’s payment and refund requirements.
Requests are reviewed individually. Submitting a request does not guarantee that a refund will be approved.
Exclusions
Refunds are generally not provided for change of mind, misuse of the Service, or unsupported or corrupted log formats where the Service was otherwise available.
Processing
Approved refunds are processed by Paddle and issued to the original payment method. LogAnalyzer.eu cannot issue refunds outside Paddle’s payment system.
Contact
For billing or refund questions, use the feedback form while logged in. You can also review our Terms of Service and Privacy Policy.